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Store FAQs

How do you handle returns?

We guarantee your satisfaction. All returned items must be in the original condition in which they were received.

Please mail all returns within 15-days after purchase. Please include your name and email address. Returns can be shipped to:

New Orleans Official City Store

4213 CHARTRES ST
NEW ORLEANS, LOUISIANA
70117 • 504.427.5747

 

How do you handle exchanges?

If you are returning a shirt to be exchanged, please note the size you would like in return as well as the return shipping address.

Exchanges can be made within 15 days after you received the order. Please include your name and email address. Exchanges can be shipped to:

New Orleans Official City Store

4213 CHARTRES ST
NEW ORLEANS, LOUISIANA
70117 • 504.427.5747

 

How do you print all your products?

We use water based inks and print all products here in New Orleans in the Bywater. Most items are hand screened by our artisans and staff.

 

How long does shipping usually take?

It is our goal to ship most orders within 1-2 days of your purchase. With USPS standard post, most orders will arrive no later than 5 days from the ship date.

 

How do the shirts fit?

All shirts are made by Next Level Apparel and have a natural fit similar to most major brands. The shirts shrink a small portion like most cotton products after a wash but stretch to fit after being worn.

 

Do you accept designs?

While we don't currently print designs from others we are open to discussing new ideas and working with talented designers and illustrators.

 

Still have questions or want to inquire about your order?

Contact us here.